DOMESTIC SHIPPING TO CONTINENTAL UNITED STATES
We ship all orders in heavy-duty corrugated cardboard boxes using dry ice and insulated packaging to ensure all perishable items are received in pristine condition.
RECEIVING YOUR SHIPMENT
Please ensure that someone is available to receive the box when it is delivered. Please remove from the box and place the frozen items in your freezer immediately upon arrival.
We guarantee our meat products to arrive frozen (occasionally, some thawing may be present, however, as long as the packages are still very cold – <40 degrees F it is still fine). As long as your package is delivered as scheduled by the shipper and received by you directly, we take full responsibility for the product; however, if you do not receive the product directly from the delivery person and the product sits outside in the heat, we cannot take responsibility for the product.
Perishable shipments are unfortunately not insurable. We have very seldom had problems with shipment, but it can occur regardless of what shipper or shipping method we use. Please be available for your shipment so that you receive your items in the condition that was expected.
All orders placed after Wednesday at 1pm EST. will be shipped the following Monday.
Orders are shipped directly from our production facility in Woodbridge, NJ. The following shipping applies after UPS has received your package.
NEXT DAY AIR
Expect your delivery in 1 day.
Order by Wednesday at 1 pm EST and receive your order the following day.
UPS 2-DAY AIR
Expect your delivery to arrive in 2 days.
All states will receive an option for shipping UPS Two-Day Air. However, if you are provided an option for UPS Ground your order will most likely arrive with-in two days. (See map below for UPS Ground Shipping Estimates)
Expect your delivery to arrive in 1 or 2 days. This option is only available in locations within geographic range possible to arrive within 2 days
The following states can be shipped via UPS Ground: NY, NJ, CT, RI, MA, NH, ME, VT, PA, MI, IN, OH, KY, TN, WV, VA, DE, MD, NC and SC.
THE FINE PRINT
Please note that we only ship within the continental United States.
When you order from us, we obtain the information we need to complete your transaction. This information may include your name, address, telephone number, email address, billing information (credit card number, with expiration date and billing address), recipients name, address and phone number and any promotional code information. If you are a registered user and have signed in when you enter this information, it will automatically be saved in your profile for ease of reference. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
From your transactions and interactions with us, we obtain information concerning the specific products or services you purchase or use. Should you need to contact us via email, we will need your email address to respond and you may also be requested to provide us with additional information to help us answer your question.
We promise that any perishable product you receive from Tommy Moloney’s will be of high quality and in top physical condition. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 3 business days of having received your order.
Your satisfaction is 100% guaranteed. No hassles. No exceptions.
Have further questions about shipping, your order or returns?
The Tommy Moloney’s customer service team is here to help. Please call us at 1-800-431-6365 or email us at email@example.com.